Last updated: May 2025
At Avant Models Dubai ("we," "our," or "us"), we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued for services booked through our website at https://avantmodels.ae (the "Website") or directly with our agency.
By booking our services, you agree to be bound by this Refund Policy. We encourage you to read this policy carefully to understand our refund procedures and your rights and obligations.
A booking deposit is required to secure model services for specific dates. Unless otherwise specified in writing, booking deposits are non-refundable. Deposits typically range from 25% to 50% of the total booking fee, depending on the nature and duration of the assignment.
Deposits serve to:
Our refund policy for the remaining balance payment (after the deposit) varies based on when the cancellation is made:
All cancellations must be made in writing (via email to [email protected]) and are only considered valid when you receive a written confirmation of the cancellation from Avant Models Dubai.
If Avant Models Dubai needs to cancel a confirmed booking due to circumstances within our control:
In the rare event that your confirmed model becomes unavailable due to illness, emergency, or other unforeseen circumstances:
We strive to ensure all our models deliver professional service to the highest standards. If you experience issues related to a model's performance or conduct during an assignment, please notify us within 24 hours of the completion of the assignment.
Partial refunds may be considered in cases where:
Each case will be evaluated individually based on the specific circumstances and supporting evidence. Partial refunds, when approved, will be calculated based on the impact to your project or event.
No refunds will be issued in cases of force majeure, which include but are not limited to:
In such circumstances, we will work with you to reschedule the services to a mutually agreeable date without additional fees.
To request a refund, please contact us at [email protected] with the following information:
All refund requests will be reviewed within 5 business days of receipt. We may request additional information or evidence to process your request.
Approved refunds will be processed as follows:
For large-scale projects, events, or campaigns, custom refund terms may be specified in your service agreement. These custom terms will supersede this general refund policy.
For fashion shows, multi-day bookings, international assignments, or bookings with multiple models, please refer to your specific contract for applicable refund terms.
The following services and fees are generally non-refundable:
If you disagree with our decision regarding a refund request, you may appeal the decision by contacting our management team at [email protected] within 10 business days of receiving our decision.
We are committed to resolving disputes fairly and may consider:
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
If you have any questions about this Refund Policy, please contact us:
Avant Models Dubai
Flat 72 Murphy Courts North Ellaton
MK43 7LX, Dubai, UAE
Email: [email protected]
Phone: +44 9918 665497
Our business hours for handling refund inquiries are Monday through Friday, 9:00 AM to 6:00 PM Gulf Standard Time.